Terms & Conditions

Terms and conditions

1. Thank you for using www.rooting.co.za

Welcome to www.rooting.co.za and thank you for using this website (the Site). We are Rooting Hope NPO (Registered NPO: 137 652 and PBO 93/00/48/054 ), and together with our partners, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors — collectively, Rooting Hope, Rooting, www.rooting.co.za, we, or us). By using the Site and our services (together with the Site, the Services), you agree to these contractual rules (the Terms). Please also go and see our Privacy and Cookies Policies (which you’re also agreeing to by using the Services).

We might change these Terms. We’ll do our best to notify you personally of any changes (if we have your details), but in any event, we will also inform our community of these changes by posting a notice on the Site.

Rooting Hope is only for your personal, non-commercial use. Rooting Hope is for online fundraisers (referred to here as campaigns or projects) that collect monetary donations. Requests for donations in kind or the offer of rewards for donations are not permitted on the site.

2. Registration of a campaign for a charity, a campaign for an individual need, or registration of a charity

If you’d like to create a campaign to raise funds for a charity, you can do so here. If you’d like to register your charitable organisation, please do so by contacting us on getinvolved@rooting.co.za. You can also browse Rooting Hope without registering for an account. If you do plan to register, however, the information you give us must be complete, and up-to-date. We reserve the right to cancel your campaign or charity registration if you don’t comply with any of these Terms.

Please remember that if you do choose to register for any of the above, you are responsible for all the activity on your account, and for keeping your password confidential. If you become aware that your account has been used without your permission, you must report it to us.

To register as a charity, you must be at least 18 years old. A campaign or project for a charity can be created by a minor, but funds will only be transferred to a bank account that is held by an individual that is over the age of 18.

Rooting Hope does not guarantee that a Campaign or a Charity will obtain a certain amount of Donations or any Donations at all. 

If you choose to contribute to a campaign or cause, you as the donor must make the final determination as to the value and appropriateness of contributing to any Campaign or Project.

3. Please don’t do the following

By using this site, you agree that you will not engage in posting:

  • Content that is harmful to others or may cause reputational harm (this includes posting discriminatory comments, comments which are inappropriate or profane, including but not limited to the distribution of child pornography, comments which constitute hate speech or content that is designed to abuse, stalk, harass or physically threaten other people);
  • Content that violates any intellectual property laws, including content that is protected by copyright or a patent;
  • Content that is misleading, false, or intentionally inaccurate.
  • Information that is fraudulent in nature;
  • Banking details of the beneficiary or campaign creator on a campaign page, charity profile page, or anywhere on the Rooting Hope site.
  • Content that is illegal, and violates any domestic or international law or content which breaches a legal duty that you owe to other people;
  • Content which is designed as spam or any other unsolicited mass mailing activity that is distributed without the consent of the recipients; and
  • Content which in any way threatens the security of the Rooting Hope network or one of its users’ computers, including the distribution of malware, viruses, Trojan horses, or any other harmful piece of software.
  • Campaign content that contains the offer of any contest, competition giveaway, sweepstakes, offering monetary or other rewards for donations,
  • Annuities, investments, equity or lottery contracts, off-shore banking or similar transactions, money service businesses (including currency exchanges, check cashing or the like), pyramid schemes, “get rich quick schemes” (i.e., Investment opportunities or other services that promise high rewards), network marketing and referral marketing programs, debt collection or crypto-currencies;
  • Credit repair or debt settlement services.
  • Details of a pending or current legal case that contains content that may be defamatory to the complainant or defendant.

Please refrain from participating in the following activities:

  • Disseminating other people’s private information – when you use the Services — whether as a contributor or charity — you will receive certain information regarding other users of the site, such as their names and their email addresses. Please keep this information private, and use it solely for the purposes of participating in the Rooting Hope projects. Do not share or distribute any user information without their permission;
  • Interfering with the working of Rooting Hope – you may not engage in any activity that interferes with the proper working of the Site or the Services;
  • Bypassing any security – you may not bypass any of the security measures that Rooting Hope has put into place to restrict access to certain sections of the site or circumvent any of the security measures that have been put into place by Rooting Hope;
  • Attempting to obtain personal information of Rooting Hope or its users – you may not attempt to gain unauthorised access to any data, password, or any other restricted information which belongs to Rooting Hope, its affiliates, or any user of its site; and
  • Putting strain on Rooting Hope’s infrastructure – you may not engage in any activity that places a disproportionately large load on the infrastructure of Rooting Hope or its affiliates.

4. Contract between Charity and Contributor

Rooting Hope provides a funding platform for charities and charitable projects. When someone publishes a charitable project on Rooting Hope, they invite other people to form a legal contract with them. Anyone who contributes to a charity (a donor) is accepting the charity’s offer and forming that contract.

Rooting Hope is not a part of this contract — the contract is a direct legal agreement between charities and their contributors. Here are the terms that govern that agreement:

  • When a project is successfully funded, the charity must use the funds for the purpose advertised. Once a charity has done this, it has satisfied its obligation to its contributors.
  • Throughout the process, charities owe their contributors a high standard of effort, honesty, transparency and a commitment to achieving the advertised goals of that charity.
  • Contributors must understand that there could be delays in a charity achieving what it has set out to do.
  • A donation is an irrevocable and unconditional act and, once a donation has been made using the Services, the contributor is not entitled to a refund unless the relevant charity agrees to the refund and special arrangements are made directly with the charity. Once a charity has refunded the contributor it has no further obligation to that contributor, and no further agreement exists between the two parties.           
  • Rooting Hope is not responsible for the fulfilment of the promises made by charities.
  • If charities are unable to satisfy the terms of their agreement, they may be subject to legal action by contributors.
  • When donating to a campaign for a charity, the charity will receive certain information such as donor names and email addresses. It is the charity’s responsibility to keep this information private and use it solely for the purposes of participating in the Rooting Hope projects. Do not share or distribute any user information without their permission.

5. Contract between beneficiaries of individual campaigns and Contributor

Individual campaigns are fundraisers for a person or group that is/are not affiliated with a registered charity.

While every effort will be taken to ‘vet’ campaigns for individuals, Rooting Hope ultimately cannot warrant that your donations will be used for any particular purpose and shall not be responsible for any dissatisfaction you may have regarding the recipient individual’s use of any donation you may make through the website or for any misuse or non-use of such donations by the recipient individual cause.

After donations are made, all further dealings are solely between the donor and such recipient.

Rooting Hope shall have no liability to donors whatsoever for any use or misuse of donations made to a Rooting Hope Crowdfunding page. The Rooting Hope Crowdfunding page may state that they will use donations only for specific purposes, but Rooting Hope cannot guarantee that they will use it for such a purpose.

It is your sole responsibility, as a user of the site, to ensure that the cause stated to be supported on a relevant Rooting Hope page is one that you wish to support.

6. FICA Legislation Requirements

All transactions using PayPal (greater than or equal to) ≥R20 000 will need to be verified in accordance with FICA regulations and the South African Law.

Our finance team will be in touch to request the following:

  • Copy of Identity document or passport.
  • Proof of residential address in your country of permanent residence.
  • Confirmation that it was indeed you, who made this donation.
  • Confirmation that we may proceed in remitting your donation to the supported campaign

7. Vetting Campaigns

Individual and Organisational campaigns are not automatically created or accommodated on the platform. Each campaign will be reviewed based on the content provided by this submission form.

Campaign Organizers must register using their true identities, including their name and any image or video purporting to depict the Campaign Organizer or the beneficiary of such campaign.

Rooting Hope takes the integrity of all campaigns or projects seriously and will endeavour to ensure there is sufficient evidence for the legitimacy of campaign content. To this end, there are criteria in place that need to be met before a campaign is activated on the platform, and funds are paid out.

We reserve the right to decline campaigns based on the following criteria:

  • Insufficient supporting information and/or campaign copy. This includes but is not limited to a lack of appropriate contactable references or supporting documentation that can be used to verify the campaign ‘cause’ at any stage of the process.
  • Monetary targets that are not proportionate to the cause as stated in the campaign copy
  • Campaigns that are raising funds for investment, speculation, or gambling.
  • Campaigns that offer rewards or entry into a competition/raffle
  • Campaigns that display inappropriate images or images subject to copyright

8. What we do and don’t do

  • Responsibility for using donation money as advertised rests entirely with the charity or campaign creator.
  • We charge our fees before putting funds into a charity’s account. We (and our payment partners) will subtract fees and banking charges before transmitting the proceeds of a campaign.
  • We don’t verify the identity of the charities on the Site or whether charities are using monies received for a legitimate purpose – this is your responsibility as a contributor!
  • We don’t independently verify whether the charities hosted on the Site have section 18A status in terms of the Income Tax Act, 1962. This is something that contributors are responsible for checking with a charity before donating. As such, Rooting Hope does not guarantee that donations to charities will be tax-deductible.
  • If you are a charity or campaign creator, don’t assume that you’ll be able to immediately collect your funding and don’t take any actions in reliance on collecting any donations until the money is put into your account.
  • We don’t become involved in disputes between users, or between users and any third party relating to the use of the Services. Rooting Hope will, however, investigate charity profiles or campaigns should we receive 2 or more complaints in writing about the charity or campaign.
  •  Rooting Hope doesn’t endorse any content that users submit to the Site.
  • The Site may contain links to other websites (which we do not necessarily endorse). When you access these websites, you do so at your own risk.

9. Our Fees/Administrative Costs

All donations made through Rooting Hope are managed by The Rooting Hope Foundation

(Registered NPO: 137 652 and PBO 93/00/48/054)

The Rooting Hope NPO collects a 30% admin & project services fee and a transaction fee which covers the costs of our 3rd party bank and payment channel fees.

Our 30% fee goes towards accomplishing the Rooting Hope’s Mission.

It includes the employ of the finance, support, project and administration team that brings you the Rooting Hope platform as well as the maintenance and development of the platform itself.

(Donors are given the option to cover the 5% admin fee. More than 50% do so).

African Payment Processing fees: (+VAT)

  • Electronic Funds Transfer EFT     R12
  • Instant EFT                                      2%
  • Debit/Credit Card South Africa   2.9%
  • SnapScan                                        3.45%

International Payment Processing fees:

  • International Credit Card (PayPal)   5.5%
  • PayPal                                                   5.5%

PayPal is a high cost payment portal but is a trusted international payment channel. The 5.5% is made of two fees;

  • The PayPal fee directly
  • The local SA PayPal banking partners fee

Funds are collected from the 1st – 30th of each month and paid out to the respective organisations/beneficiaries on the 10th of the following month.

10. Intellectual Property

As a charity, you own your ideas and the content that you post on your fundraising page. This means that you are solely responsible for the content that appears on your page. Rooting Hope will not be liable for any mistakes or omissions that appear on your page. You are also responsible for ensuring that the content that you post does not violate any of the rights of third parties, or any copyright. You will be responsible for paying any royalties that become owing due to the content posted on your page.

Rooting Hope does not become the owner of the content that you post on your page. However, Rooting Hope does require some control over your content in order to perform the Services. Once you post information on your page, you grant Rooting Hope a worldwide, irrevocable, non-exclusive, continuous and royalty-free right to use, reproduce, display and distribute the content that you post. Rooting Hope is also entitled to modify, delete, translate or reformat the content that is posted on your page.

The Services are legally protected by copyright, intellectual property rights and other rights and laws. You are obliged to respect Rooting Hope’s protections at all times. Content that appears on the Rooting Hope site, whether its own content or content generated by its users, may be used and reproduced by you for personal use only. You may not use any content that appears on the Rooting Hope site for commercial gain, without prior permission from the relevant copyright holder.

“Rooting Hope”, “Rooting”, “Rooting.co.za”, “RootingHope” and the Rooting Hope logo are protected under copyright and any unauthorised use of these marks is prohibited. Copyright subsists in all of the material on this website and, other than in respect of the content that you post on your page, all copyright vests in Rooting Hope NPO.

11. Our Rights

Rooting Hope reserves the right:

  • To make changes to the Site and Services without notice or liability.
  • To decide who’s eligible to use Rooting Hope. We can cancel accounts, decline to offer our Services and can change our eligibility criteria at any time. If anything relating to our Site is prohibited by law where you live, then we revoke your right to use Rooting Hope in that jurisdiction;
  • in the event that any system or programme maintenance of any sort is required, to suspend services until such time as these have been completed;
  • To cancel any pledge to any project, at any time and for any reason; and
  • To reject, cancel, interrupt, remove, or suspend any project at any time and for any reason.
  • To redistribute funds that have not been claimed, or are untraceable, after a 12 month period, to be used to further the charitable aims of Rooting Hope.
  • To retain all interest received from funds held until payout.

Rooting Hope is not liable for any damages as a result of any of these actions, and it is our policy not to comment on the reasons for any such action.

Furthermore, if you are a charity and we have already deposited funds into your account and a donation is subsequently reversed by one of our payment partners (for example, in the case of a charge-back) then we are entitled to claim the reversed amount back from you for a reasonable period after the reversal/charge-back.

12. Disclaimer, Indemnity and Limitation of Liability

You use the Services solely at your own risk. They are provided to you without warranty of any kind, whether express or implied.

If you do something that results in us getting sued, or if you break any of the promises you make in these Terms, you hereby indemnify us and agree to defend and hold us harmless from all liabilities, claims, and expenses (including reasonable attorneys’ fees and other legal costs) that arise from or relate to your use or misuse of the Services.

In no event will Rooting Hope (or our directors, employees, partners, suppliers, or content providers) be liable for damages of any kind, including but not limited to damages (i) resulting from your access to, use of, or inability to access or use the Services; (ii) for any lost profits, data loss, or cost of procurement of substitute goods or services; or (iii) for any conduct or content of any third party on or in connection with the Site (including hackers or employees/agents of Rooting Hope acting beyond the scope of their authority). In no event shall our liability for direct damages be in excess of (in the aggregate) one thousand Rand. 

By using the Services, you release Rooting Hope from claims, damages, and demands of every kind — known or unknown, suspected or unsuspected, disclosed or undisclosed — arising out of or in any way related to such disputes and the Services.

13. Dispute Resolution and Governing Law

In the event that you have any complaints or believe that we have caused you any loss or harm, please contact us first before resorting to legal action.

In the unfortunate situation where legal action does arise, these Terms (and all other rules, policies, or guidelines incorporated by reference) will be governed by and construed in accordance with the laws of South Africa, and you consent and submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town in any dispute arising from or in connection with these Terms.

14. The Boilerplates

These Terms constitute the entire agreement between you and Rooting Hope with regard to the Services. Neither you nor Rooting Hope will have any claim or right of action arising from any undertaking, representation or warranty not included in these Terms.

No agreement to vary, add to or cancel these Terms as they specifically apply to you will be of any force or effect unless recorded in writing (which doesn’t include email) and signed by or on behalf of both you and Rooting Hope.

If any provision of these Terms is rendered void, illegal or unenforceable under any law of any jurisdiction (provided the provision isn’t vital to the proper understanding of these Terms), the validity, legality and enforceability of the remaining provisions should not in any way be affected and the legality, validity and unenforceability of such provision under the law of any other jurisdiction are not in any way affected or impaired.

These Terms are personal to you and you can’t cede any rights that you may have against us, or delegate any obligations you owe to us unless you have our prior written consent. There may, however, be circumstances where we need to cede our rights against you or delegate our obligations owed to you to third parties (for example, if we undergo a corporate restructure). These Terms constitute your prior consent to such cession and delegation. If we do cede our rights or delegate our obligations, we do undertake to notify you of this by email, or by posting a notice on the Site. 

Well done and thanks for reading these Terms…and welcome to Rooting Hope!

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